1. Defined Scope of Repair Coverage

 

Commercial Plan Tier2: Full Care includes preventative maintenance plus basic on-site repair labor and parts for wear and tear. Coverage is strictly limited to issues that are exposed and accessible without requiring structural demolition, excavation, or wall removal.

 

2. Covered Light Repair Parameters

Labor and materials are included under this plan for the following specific fixtures and lines:

​

Accessible Blockages: Clearing standard clogs in exposed, accessible sink drains, branch lines, and toilet traps using standard hand tools or light snakes.

​

Accessible Leaks & Pipe Replacement: Tightening, sealing, or executing small accessible pipe replacements for exposed, easily accessible water lines, supply tubes, and drain traps beneath counters or vanity spaces.

​

Fixtures: Repairing, adjusting, or upgrading commercial faucets, handles, aerators, and exposed sink hardware, fixtures not included.

​

Flush Valve & Basic Toilet Care: Replacing standard handles, internal gaskets, flappers, and fill mechanisms.

 

3. Grease Infrastructure & Advanced Line Clearance Boundaries

Scope of Accessible Clog Clearance
This plan covers active clearing and technical line snaking for internal kitchen branch lines clogged by standard grease accumulation. This coverage is strictly limited to easily accessible piping systems and interior traps that are fully exposed to our field technicians. Accessible clogs are defined as blockages that can be safely reached and cleared using standard commercial line snakes, portable augers, or light high-velocity hydro-jetting equipment from an existing, exposed indoor cleanout valve without cutting into walls or removing structural fixtures.

​

Major Main-Line & Structural Interceptor Exclusions
Advanced clog clearance explicitly excludes clearing blockages inside massive, sub-surface outdoor interceptor vaults or main municipal sewer lines that have suffered structural collapse due to hardened grease petrification. If a kitchen line backup is caused by a failure in an un-accessible underground line or an over-filled outdoor concrete trap that requires commercial truck pumping to clear, the job will be immediately classified as a major infrastructure failure. All such projects will be delivered as a separatework proposal. Work will not begin until a work proposal is signed, and approved by the client at our standard commercial service rates.

​

4. Exclusion of Toilet Replacement & Reset Framework

This plan covers toilet maintenance and repair, but does not include replacement. For any repair that requires a toilet to be detached from the floor and reset, the repair itself is covered under your plan, but an extra fee applies to cover the pull-and-seal materials.

 

Toilet Move & Reset Framework: If a repair requires a tech to lift, move, and reset a toilet (such as replacing a failed under-toilet wax ring or clearing a deep obstruction past the bowl trapway), the standard repair labor remains covered by your plan, but a flat $150.00 Move and Reset Fee will be applied an the invoice to cover the pull-and-seal labor and new wax materials.

 

5. Exclusion of Major Structural Repairs

Major infrastructure failures, mainline sewer blockages, sub-floor piping collapses, commercial water heater replacements, and deep underground line leaks excluded from coverage. All such major failures will be reported in a work proposal. Work will not begin until a work proposal is signed, and approved by the client at our standard commercial service rates.

 

6. Auto-Renewal Policy

This plan requires a fixed 12-month service contract. Payments are automatically billed each month on your designated signup date.

 

7. Cancellation Policy

You may request an early termination of your contract at any time, subject to our standard commercial validation terms.

​

Cancellations Within the First 90 Days: If you cancel this agreement within the first 90 days, a flat $250.00 cancellation fee will be applied to your final invoice to close out your service file, and you will be billed in full at our standard rates for all  repairs completed during that time. You will not be charged for any preventative maintenance. 

​

Cancellations After 90 Days: If you cancel this agreement after the initial 90-day window has passed, you will be released from the remainder of your 12-month contract, and a $250.00 cancellation fee will be applied.