1. Operational Scope of Agreement

The Tier 1 Commercial Plumbing Maintenance plan is strictly limited to the scheduled, preventative maintenance procedures explicitly detailed in the program outline. This subscription model is engineered exclusively for diagnostic verification, systematic cleanings, and system tuning.

 

2. Exclusion of Physical Repairs and Remediation

This agreement does not include, cover, or encompass any physical parts replacement, mechanical structural remediation, leak repairs, or emergency emergency troubleshooting. Should a system failure, material degradation, line leak, or equipment issue be uncovered during our preventative diagnostic audits, the client is solely responsible for the cost of any subsequent labor and hardware required to correct the failure.

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3. Grease Management Parameters & Accessibility Definitions

 

Scope of Preventative Treatment
Plan coverage is strictly limited to routine, above-ground preventative maintenance for accessible internal grease traps (such as small stainless steel point-of-use units located directly beneath commercial dish sinks or prep tables). Maintenance is restricted to the programmatic application of commercial-grade bacterial or enzyme treatments designed to liquefy surface fats, oils, and grease (FOG), maintaining baseline line velocity and supporting municipal health code compliance.

 

Absolute Accessibility Exclusions & Bulk Pumping Limits
This subscription explicitly excludes the physical vacuuming, pumping, or legal disposal of bulk grease trap waste. Furthermore, any grease interceptor system that is buried sub-surface, located underground beneath parking structures, or requires heavy mechanical extraction, structural demolition, or city disposal permits to access is completely out of scope. The client is solely responsible for hiring independent vacuum truck operators to manage bulk waste hauling.

 

4. Separate Project Billing & Estimates

All issues, bottlenecks, or structural vulnerabilities discovered during our standard Tier 1 diagnostic checkups will be fully documented and delivered to the client as a separate, itemized project estimate. No repair actions will be initiated under a Tier 1 contract until a service proposal is signed, authorized, and approved by the client at our standard commercial field service rates.

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5.   Auto-Renewal Policy
This plan automatically renews on a month-to-month basis. Your account will be securely billed each month on your original signup date to maintain continuous, uninterrupted preventative service tracking.

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6. Cancellation Policy
You can cancel your month-to-month maintenance plan at any time. There are no long-term contracts, cancellation penalties, or hidden exit fees. Once cancelled, your scheduled preventative visits will stop at the end of your current billing cycle.